Frequently Asked Questions

A Trusted Korean Business Since 2015
Do I have to pay Import Taxes?
Although you’ll be charged customs duty on any goods you receive from outside your country, import taxes vary by location (so it’s best to check your country’s duty-free limit prior to placing an order).
Can I Insure my Shipment?
If you are worried about the safety and security of expensive goods, we can certainly purchase insurance for you. Please let us know.
- Insurance fee: Min of $15 or 1% of the commodity value
Can you Take Pictures of my Items?
We actually insist on it. Whenever one of your items arrives in our warehouse, we will take pictures of it and send them to you for free. Please be sure to check on the condition of your items before we ship them out.
Can you Condense my Packages to Reduce Shipping Costs?
Yes, we also provide repackaging services. However if we need to use new packing material, we will charge an additional fee.
How Long will it take to Receive my Items?
Delivery timelines depend on your location and shipping methods. If you choose to ship an item by sea, it will take longer than air (please check with us regarding transit times).
On average, it takes 3-4 business days for your items to arrive. We will provide you with a tracking number so that you can see where your items are in real-time.
My items are Fragile
If you’re shipping glass, electronics, or any other fragile items, please let us know. We will repack them in a sturdy carton with enough packaging buffers to prevent any damage.

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